Our customers have questions; our customer service reps are armed with the answers. While working in a relaxed environment (no dress code!), they strive to respond to all inquires and requests regarding products, orders and returns. Whether by phone, email or live chat, customer service reps are often the friendly face our customers associate with the Navionics name. And because they interact with our customers directly, they’re among the first we ask to give input into improvements to our products, documentation and procedures. If you have a dedication to detail and a knack for clear, concise ccommunication, then Navionics wants to hear from you.
Do you have an international mindset and experience? Do you speak English plus German plus French? Are you willing to have fun sailing, cruising and motorboating and travel the world? If the answer is yes, come and work with us!
What you’ll do:
Resolve customer complaints via email, phone, online case or social media
Communicate and respond to product reviews
Ensure order on time deliveries following the entire process from order to shipping
Advise customer on company information
Offer first level technical support of product, online technical services, hardware and devices
Report customer related activities to area sales managers
What you’ll need:
Multilanguage skills: fluency in English and German and French
Clear written and verbal communication skills
Experience in customer service
Knowledge in troubleshooting
Computer skills and proficiency
Time management and organizational skills
Bonus points if you have:
Ability to handle difficult customers while maintaining professionalism
Experience in an office setting and knowledge in office responsibilities and tasks
Passion for marine sports
Navionics, a Garmin® Ltd. company, develops and manufactures electronic navigation charts of marine areas, lakes and rivers around the world for use in GPS chartplotters and mobile devices. You can find us in the App Stores or at www.navionics.com
Navionics is a part of the Garmin group of companies. At Garmin, we like to work hard and play hard. It comes easy when you work on cool products with hard-working individuals who share the same passion. See more at www.garmin.com . Garmin was ranked as one of the 500 World’s Best Employers in 2017.